If you are a business owner and you are looking for a comprehensive training program for your staff to train them deliberately and properly in all things customer service then this manual could be for you!

This isn’t a fluff piece.  There’s a “customer service personality test that each staff members take, giving you a complete insight as to who they are and how they naturally will operate around your customers,  a communication test to show you and them how they naturally communicate with the customers, plus much more.


Each staff member will require their own manual as they will be required to write within the manual itself as they work through the different components.

Customers First Training Manual